Post completion:

Customer services:

• Account queries
• Redemption statement (if you want to repay your mortgage)
• Mortgage statement queries
• Direct debit queries

Payment Difficulties:

• If your mortgage account is in arrears or you are having difficulties making your monthly mortgage payment then please contact one of the offices below.
• If you are facing financial difficulties Wave has produced a guide with some practical steps to help you take control.

If your account number begins with 5 or 3 and has 9 digits, please contact our Skipton Office

Wave
1 Providence Place, Skipton, North Yorkshire, BD23 2HL

Tel: 0844 892 0193
Fax: 0844 892 0194

Alternatively, Please contact our Glasgow office

Wave
5th Floor, Spectrum Building, 55 Blythswood Street, Glasgow G2 7AT

Tel: 0800 358 3758

If your account number begins with 100 and has 8 digits, please contact our Ipswich office

Wave
PO Box 861, Ipswich, IP1 9LW

Tel: 0844 579 1622

Complaints

If you have a complaint regarding Wave or our staff please call the relevant number above or e-mail complaints@wave.gb.com